How fast can you get here?
The line is answered around the clock and dispatch starts on that call. Response time depends on where you are and what else is running, which is why we tell you an honest window on the phone rather than a slogan.
Do I have to call my insurance company first?
No. Stopping the damage comes first, and most policies expect you to mitigate promptly. We document everything from the moment we arrive and write the estimate in Xactimate, so the file lands with your carrier in the format they already use.
Will my carpet and hardwood survive?
Sometimes. Carpet often can be saved when the pad is replaced and the water was clean. Hardwood depends on how long it sat and whether the subfloor is wet. We measure before deciding, because pulling material that could have been dried costs you money.
How long does drying take?
Most residential losses reach the dry standard in about three days. A slab, a plaster ceiling or a finished basement can take longer. We take readings at the same points daily rather than guessing from how it looks.
Is mold always a problem after water damage?
Not always, but the window is short. Mold generally needs material to stay wet for 24 to 48 hours. That is the whole reason mitigation is an emergency service rather than something that waits for Monday.
Can you also rebuild what gets removed?
Yes. A.W. Martin Construction has been a general contractor since 1991, so the drywall, flooring, cabinetry and finishes go back in under the same company that dried the building.
Do you handle sewage and contaminated water?
Yes. That is Category 3 work and it changes the method: containment, negative air, removal of porous material and disinfection of what stays. Our technicians are IICRC certified and equipped for it.
